Communication, Coaching and Conflict Resolution Training

Communication, Coaching and Conflict Resolution Course.
On completion of the program participants should be able to:
ü Develop more flexibility to use other leadership styles.
ü Institute effective and efficient communication skills
ü Apply effective leadership skills
ü Promote good relationships at workplace
ü Prioritize, plan, and manage their time.
ü Search for ways to overcome communication barriers.
ü Determine ways they can meet the needs of employees and
co-workers through communication and coaching.
ü Explore ways to engage in productive rather than toxic
debate, and to make conflict a powerful force for creative,
well-rounded solutions to problems.
Main Modules.
ü Introduction to Leadership
ü Sources of power for leaders
ü Defining Power and Influence
ü Leadership Styles
ü What Makes a Good Leader?
ü What Successful Leaders Do
ü New Functions of Management
ü Strategic Management
ü Human Resources management
ü The Communication Cycle
ü Types of Communication
ü Communication as a Leadership Tool
ü Managing Your Time and Your Energy
ü Interpersonal relationship skills
ü Delegation skills
ü Motivation Tools
ü Health and Safety issues at work
ü Stress management
ü Relationship Management
ü Dealing with Conflict and Difficult Issues
ü Grievance Handling and Disputes Settlement
ü Employee Development Models.
Way forward After the Training
Participants will develop a work plan through the help of facilitators that stipulates application of skills acquired in improving their organizations. ASPM will monitor implementation progress after the training.
Training Evaluation:
Participants will undertake a simple need assessment before the training to identify the knowledge gaps and also after the training, so as to monitor knowledge and skills gained through the training.