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Communication & Planning Skills for Administrative Professionals Training.

Course: Communication & Planning Skills for Administrative Professionals Course.
Course Description
If you are a manager or officer at any level in business, government, or industry, you must write reports. Whether you want to or not, you write to explain things, to smooth relationships and to convince others of the value of some course of action. Writing must be clear, concise, complete, and correct. It must also convey your message in a courteous tone. The training will help you to identify the range of this kind of writing, the forms it takes, and the persuasive techniques it requires.
When you have completed this course you will be able to define the key concepts associated with Advanced Report Writing and you will be able to: Identify the main obstacles to effective Report Writing and how to avoid them; Understand the nature of a Technical Report and Project Report; Write from the perspective of the writer and the reader
Course Objective
At the end of the course, students should be able to:
 To learn the value of good written communications.
 To prepare reports and proposals that inform, persuade, and provide information.
 To learn how to proofread your work so you are confident it is clear, concise, complete, and correct.
 To provide an opportunity to apply these skills in real work applications.
 Understand the necessity for accurate and effective written and verbal communication
 Understand the basic concepts, principles, techniques and proficiency required
 Design and implement appropriate communication systems and procedures in various settings
Course Outline.
Main Training Modules.
 Advanced report writing skills
 The functions of communication
 Barriers to effective communication
 Advanced report writing skills – Sentences; tips on joining words and
 Some common report writing faults to avoid
 Writing good paragraphs
 Transitions and ordering the parts
 Overcoming writer’s block: subjectivity, objectivity and bias
 Mapping your business process for effective communication and report writing
 Data collection and analysis for report writing
 Writing of project proposals and technical reports
 Project progress report template
Introduction to Communication Skills
 The Concept of Communication
 Introduction to Communication Theory
 The Communication Process
 Elements/Aspects of communication
 Forms/Classification of Communication
 Importance of Good Communication
Communication Media
 Introduction to Communication Media
 Oral Communication Media
 Written Communication Media
 Visual Communication Media
 Audio – Visual Communication Media
 Technological Developments in the Communication Media
Barriers to Communication
 Medium barriers
 Physical Barriers
 Comprehension barriers
 Socio –Psychological Barriers
 How to Overcome Barriers
Understand a range of tools and techniques for Advanced Report Writing
 Use these techniques to build an effective process that can be used to deliver professional results on a
consistent basis from Report Writing activity
 Explain the benefits of having an effective Report Writing process in the organization
Technical reports may be required for a number of reasons such as:
 Detailing activities and results associated with investigating a customer complaint
 Proving that a particular process or product has been validated and meets specifications – Providing
reference material as part of a development project
The value of reports may be that they provide:
Reference materials that form part of the knowledge bank of the organization – Documentary evidence of
investigation or validation of products and processes
Reports are only of value if they are:
 Based on fact – Accessible – Accurate – Complete
 Compiled by people who are competent
Advanced Report Writing should have:
 Quality
 Data & Information –
 Information Uses
 Information Mapping
Apply total quality principles to writing Reports
 Quality is conformance to requirements
 The goal is to achieve zero defects
 The cost of quality is the expense of doing it wrong

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