Communication & Planning Skills for Administrative Professionals Training.
If you are a manager or officer at any level in business, government, or industry, you must write reports. Whether you want to or not, you write to explain things, to smooth relationships and to convince others of the value of some course of action. Writing must be clear, concise, complete, and correct. It must also convey your message in a courteous tone. The training will help you to identify the range of this kind of writing, the forms it takes, and the persuasive techniques it requires.
When you have completed this course you will be able to define the key concepts associated with Advanced Report Writing and you will be able to: Identify the main obstacles to effective Report Writing and how to avoid them; Understand the nature of a Technical Report and Project Report; Write from the perspective of the writer and the reader
Course Objective
At the end of the course, students should be able to:
To learn the value of good written communications.
To prepare reports and proposals that inform, persuade, and provide information.
To learn how to proofread your work so you are confident it is clear, concise, complete, and correct.
To provide an opportunity to apply these skills in real work applications.
Understand the necessity for accurate and effective written and verbal communication
Understand the basic concepts, principles, techniques and proficiency required
Design and implement appropriate communication systems and procedures in various settings
Course Outline.
Main Training Modules.
Advanced report writing skills
The functions of communication
Barriers to effective communication
Advanced report writing skills – Sentences; tips on joining words and
punctuation
Some common report writing faults to avoid
Writing good paragraphs
Transitions and ordering the parts
Overcoming writer’s block: subjectivity, objectivity and bias
Mapping your business process for effective communication and report writing
Data collection and analysis for report writing
Writing of project proposals and technical reports
Project progress report template
Introduction to Communication Skills
The Concept of Communication
Introduction to Communication Theory
The Communication Process
Elements/Aspects of communication
Forms/Classification of Communication
Importance of Good Communication
Communication Media
Introduction to Communication Media
Oral Communication Media
Written Communication Media
Visual Communication Media
Audio – Visual Communication Media
Technological Developments in the Communication Media
Barriers to Communication
Medium barriers
Physical Barriers
Comprehension barriers
Socio –Psychological Barriers
How to Overcome Barriers
Understand a range of tools and techniques for Advanced Report Writing
Use these techniques to build an effective process that can be used to deliver professional results on a
consistent basis from Report Writing activity
Explain the benefits of having an effective Report Writing process in the organization
Technical reports may be required for a number of reasons such as:
Detailing activities and results associated with investigating a customer complaint
Proving that a particular process or product has been validated and meets specifications – Providing
reference material as part of a development project
The value of reports may be that they provide:
Reference materials that form part of the knowledge bank of the organization – Documentary evidence of
investigation or validation of products and processes
Reports are only of value if they are:
Based on fact – Accessible – Accurate – Complete
Compiled by people who are competent
Advanced Report Writing should have:
Quality
Data & Information –
Information Uses
Information Mapping
Apply total quality principles to writing Reports
Quality is conformance to requirements
The goal is to achieve zero defects
The cost of quality is the expense of doing it wrong