First impressions last, and the project staff are vital members of the corporate team. Their level of
performance is invaluable to the overall success of an organization. Covering all aspects of the role, from
answering the telephone to dealing with visitors, this customer care and communication skills is suitable for
any corporate staff. A small investment in our training “Customer Care, Communication & Public Relations ”
will deliver huge dividends in every day dealing with your project staff, visitors, in person or by phone.
Who should attend?
The goal of the Customer Care and Communication & Public Relations Skills training course is to develop organizational staff
into high level company representatives. The course teaches delegates the different forms of
communication, telephone etiquette, answering techniques, professional customer service and how to handle
difficult customers and project staff.