Performance & Change Management Course.

Preamble.

Organizations are continuously changing – those that do not plan for change and do not manage it strategically fall
behind. It is almost certain that every employee in every organization will be affected by a Performance and Change initiative and
almost certain that every manager will be an active player in a change process at some time. Change is everybody’s
responsibility and knowing how to plan for and implement change is a critical skill for every modern manager.
This course is about identifying the need for change, assessing change options, planning for change and then
implementing and managing change process through to successful outcomes. Important sub- topics we cover
include: overcoming resistance to change; diagnosing organizational problems; being a change leader and equipping
employees to work in changed environments.
The course includes some important theoretical frameworks for change but is mostly about practice. Case studies
from leading organizations such as Xerox, IBM and the BBC are examined to help students identify ‘real-life’
applications of the material covered. The course is case study based.