Performance & Change Management

Performance & Change Management

Performance & Change Management course.

This course in performance and Change management is everybody’s
responsibility and knowing how to plan for and implement change is a critical skill for every modern manager.

Preamble.
Organizations are continuously changing – those that do not plan for change and do not manage it strategically fall
behind. It is almost certain that every employee in every organization will be affected by a change initiative and
almost certain that every manager will be an active player in a change process at some time. Change is everybody’s
responsibility and knowing how to plan for and implement change is a critical skill for every modern manager.
This course is about identifying the need for change, assessing change options, planning for change and then
implementing and managing change process through to successful outcomes. Important sub- topics we cover
include: overcoming resistance to change; diagnosing organizational problems; being a change leader and equipping
employees to work in changed environments.
The course includes some important theoretical frameworks for change but is mostly about practice. Case studies
from leading organizations such as Xerox, IBM and the BBC are examined to help students identify ‘real-life’
applications of the material covered. The course is case study based.
Learning Outcomes.
 Describe in general terms a number of change management theories and how they might apply in practice.
 Articulate what change management is and why it is important in the contemporary business environment.
 Discriminate between different types of the change processes for different purposes and outcomes.
 Explain how to effectively manage the human aspects of change such as employee engagement in the
change process and how to reduce employee resistance to change.
 Highlight particular external issues impacting on a businesses’ need to change.
 Identify the steps in putting together an effective change management plan.
 ng and problem-solving skills to the analysis and resolution of change problems as
presented in case studies.

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