Advanced Customer Care, Protocol procedure and Communication Skills.May 6-10

First impressions last, and the project staff are vital members of the corporate team. Their level of  performance is invaluable to the overall success of an  organization. Covering all aspects of  the role, from answering the telephone to dealing with visitors, this customer care and communication skills is suitable for any corporate staff. A  small  investment  in  our  training  “Customer  Care  and  Communication  Skills”  will  deliver  huge dividends in every day dealing with your project staff, visitors, in person or by phone.

Who should attend?

The goal of the Customer Care and Communication Skills training course is to develop organizational staff into high  level  company  representatives.  The  course  teaches  delegates  the  different  forms  of  communication, telephone etiquette, answering techniques, professional customer service and how to handle difficult  customers and project staff. The course target audience is the;

  Call centre managers/Officers

                      Secretaries

                      Administration staff 

  Personal assistants   

  Project staff  

  Drivers

  Receptionists

  Call centre managers/Officers

  Secretaries

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Quote

''An expert is someone who knows more and more about less and less until he knows absolutely everything about nothing at all." ........ASPM Team.

Quick Contacts

Africa School of Project Management/span>

Capacity Building across Africa
Ruaraka Housing Estate 8355, Nairobi
4 stars - based on 5 reviews
Phone: 0792 022726
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