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Skills for the Administrative Assistant Training

Course Title: Skills for the Administrative Assistant Course

Course Overview.

Any organization keen to succeed needs great office administrators. The success of every flourishing organization or company is excellent office administrators, be it a clerk, coordinator, executive secretary, or an office manager. Scholars describe Management as the art of getting work done through others. This requires a set of skills and talents that Administrative Professionals can develop to extend their influence, meet their manager’s expectations, create a professional image, take initiative, solve problems, resolve conflict, plan current and future activities, and have a springboard for career development. If you are in the role of executive secretary or administrative assistant you’ll find this action-packed training to be essential to your present job and critical to the organizations future. This training is not a theoretical lecture. It is a “hands on” opportunity to identify your existing management skills, develop new skills and bring increased opportunity to your organization and to you personally.

Course Objectives.

By the end of the training, delegates of this program will be able to:

  • Improve their organizational skills and show new levels of productivity
  • Use interpersonal connections in the workplace
  • Organize file systems to enhance overall efficiency
  • Understandhow to handle customer complaints
  • Write business letters, documents, and email communication
  • Effectively use business office applications
  • Execute office processes efficiently
  • Develop plans to accomplish their responsibilities more effectively
  • Comprehend the methods of Planning, Organizing and Regulating
  • Understand the abilities of Priority Management
  • Discover ways to make quicker decisions
  • Understand Emotional Intelligence and its principles at work
  • Strengthen telephonic skills to better serve employees and customers
  • Understand the basics of data management for better productivity
  • Become a master of time management techniques
  • Improve your stress endurance skills
  • Become a multicultural individual and handle people differently

  Training Modules

Taking Control of Your Work Life

  • Understanding and Clarifying Purpose, Vision and Mission
  • External and Internal Customer Service
  • The Secret to Working Smarter rather than Harder
  • Controlling, Prioritizing and Organizing Your Work
  • Gaining an insight into your Strengths and Weaknesses
  • Making Your Office User-friendly and Efficient

Importance of an Administrator

  • Finding your job importance and value
  • Understanding Your Business and Organization
  • Work Management: Best Practice techniques
  • Skills to be a productive Administrator
  • Handling Processes and People
  • Inter-Departmental Management

Developing into a Successful Administrator

  • Creating value and recognition for the position
  • Fostering a positive attitude in the workplace
  • Being assertive and maintaining the right balance
  • Having command of the responsibilities
  • Being a successful Negotiator and Influencer
  • Managing Working connections at deferent levels
  • Understanding Conflict Management

Essential Administrative Skills

  • Mind Mapping Techniques
  • Right Brain / Left Brain Theory
  • Managing Larger Projects to Meet Deadlines
  • Planning and Problem-Solving Skills
  • Managing Meetings Effectively
  • Working with more than One Manager

Vital Communication Skills

  • Communication Styles and When to Use Them
  • Communicating with Confidence
  • Win-Win Conflict Resolution
  • Understanding and using Body Language
  • Understanding Gender Differences in Communication
  • Understanding Different Personality Types and How to Deal with them

Developing as a Professional

  • Listening Skills –seek first to understand then to be understood
  • Creating a Professional Image
  • Leadership Skills
  • How to Make Presentations with Confidence and Power
  • Painless Methods for Giving Corrective Feedback
  • Best Practices for Delivering Positive Feedback

Self-Empowerment and Self-Management

  • Understanding the Main Causes of Stress
  • How to Build Self-confidence and Strengthen the Ability to Respond to Difficult Situations
  • The Essential Skills of Emotional Intelligence
  • Using Emotional Intelligence at Work
  • Becoming a more Proactive, Responsible and Self-aware Person
  • Continuing Professional Development –where to go from here

Fostering an Operational Office Management System

  • Techniques and Principles for a successful administrator
  • Designing a process flow for different office work
  • Forming schedules and To-Do Lists
  • Efficiently using Planners and Outlook
  • Building an office management system that works
  • Framework for a successful Office Management
  • Implementing administrative workflow

Forming a Serving Attitude and Mind-set

  • Serving internal and external clients and stakeholders
  • Understanding the root cause of people needs
  • Removing services barriers and becoming accessible
  • Best methods to build rapport
  • Delivering excellent customer service
  • Grow Into becoming the face of your organization
  • Handling complaints sensitively


Basic Office Software’s and Technology

  • The use of technology
  • Heading towards a paperless system
  • Using office technology to the fullest
  • Document processing Software’s
  • Worksheet Software’s
  • Presentation Software’s
  • Information and Data Management
  • Developing Statistical Information
  • Desk Management

Event and Travel Management

  • Travel Arrangements
  • Events Management
  • Meeting Management
  • Business Correspondence and Communications
  • Filing and Documentation of files
  • Effective ways of handling papers
  • Basic Accounting Skills

Managing Corporate Meetings

  • Organizing Business meetings
  • Elements of productive meetings
  • Coordination of business meetings
  • Preparing meeting agendas
  • Monitoring timelines
  • Drafting the minutes of meetings

Time Management Skills

  • Effective Time Management
  • Diary Management
  • Calendar management
  • Managing Interruptions
  • Multitasking Skills
  • Dealing with Complex situations
  • Handling Conflicting Priorities
  • Maintaining time logs

Telephonic Skills as an Office Administrator

  • Productive telephonic methods
  • Telephone Etiquette and behavior
  • Principles of effective listening
  • Professional business calls
  • Phone systems and applications
  • Handling difficult callers

Records Management and Filing

  • File Management Techniques
  • Creating efficient filing systems
  • Organizing your office processes
  • Organizing physical files
  • Organizing electronic files
  • Document control
  • Records Management Systems
  • Best Practices

Effective Interpersonal Office Skills

Way forward After the Training

Participants will develop a work plan through the help of facilitators that stipulates application of skills acquired in improving their organizations. ASPM will monitor implementation progress after the training.

Training Evaluation:

Participants will undertake a simple assessment before the training to gauge knowledge, another assessment will be done after the training in-order to demonstrate knowledge gained through the training.

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