Workplace Mediation and Conflict Management Training
Workplace Mediation and Conflict Management Course
The workplace mediation and conflict management course typically covers a range of topics aimed at helping individuals and organizations effectively recognize the conflict situation, manage and resolve conflicts in the workplace.
The course is focused on skills essential to being an effective executive, manager, supervisor, or team member.
Training Objectives
At the end of the course the participants should be able to:
- Understand the nature and causes of workplace conflicts.
- Develop conflict resolution and mediation skills.
- Promote a more positive and productive work environment.
- Explore ways to engage in productive rather than toxic debate, and to make conflict a powerful force for creative, well-rounded solutions to problems.
- Reduce the negative impact of conflicts on individuals and the organization.
- Learn about the work place setting and how it affects disputes
Training Modules
- Introduction to Workplace Conflict
- Defining workplace conflict
- The impact of conflict on individuals and organizations.
- Common causes of workplace conflict.
- Recognizing early warning signs.
2: Conflict Resolution Strategies
- Different approaches to conflict resolution.
- Collaborative problem-solving techniques.
- Communication skills in conflict resolution.
- Selecting the appropriate conflict resolution strategy.
3: Mediation
- What is workplace mediation?
- The role of a mediator.
- The mediation process: step-by-step.
- Ethical considerations in workplace mediation.
- Documenting and following up on mediated agreements.
4: Active Listening and Effective Communication
- Active listening skills in conflict resolution.
- Non-verbal communication cues.
- Constructive feedback and assertive communication.
- Handling difficult conversations.
- Managing emotions during conflict
- Interpersonal relationship skills
5: Conflict Management Styles
- Understanding your own conflict management style.
- Adapting your style to different situations.
- Recognizing and working with others’ conflict styles.
- Strategies for managing conflicts with different styles.
6: Organizational Conflict Resolution Systems
- Creating an effective conflict resolution policy.
- The role of HR and management in conflict resolution.
- Implementing conflict resolution programs.
- Measuring the success of conflict resolution initiatives.
7: Cultural and Diversity Considerations
- Personality types.
- Recognizing the impact of culture on conflict.
- Addressing conflicts in diverse and multicultural workplaces.
- Promoting inclusivity and equity.
8: Conflict Prevention and Continuous Improvement
- Identifying areas for conflict prevention.
- Evaluating and improving conflict resolution processes.
- Creating a culture of continuous improvement.
9: Conflict Case Studies and Practical Applications
- Analyzing real-world conflict scenarios.
- Applying mediation and conflict resolution techniques.
- Role-play exercises and case studies.
- Mediation techniques and tools.
- Handling emotions in mediation.
Way forward after the Training
The delegates, through the help of facilitators will develop work plans. It is expected that the delegates will apply all skills acquired during the training in their work place. ASPM will monitor implementation progress after the training.
Training Evaluation:
Participants will undertake a simple exercise before the training and after the training in-order to
monitor knowledge gained through the training.
