Office Administration and Records Management Course.

Upon completion of this course, the learner will have sufficient practical computer knowledge, communication & office administration to enable him/her to deal with the tasks required for the everyday running of an administrative office.

Expected Training Outcomes

The learner will understand theoretical and practical knowledge, information and tasks related to administration of a computerized office and basic bookkeeping principles. The learner will also acquire the ability to apply such knowledge and understanding towards the solution of everyday and complex situations with creativity, which may lead to further academic or vocational learning. On completion of this course, the learner will:

• Be able to develop a strategy for making meetings more efficient and productive (logistical & coordinating
• Be able to address Various Office Bearers in Speech, in Letter Writing and when with Spouses (Heads of State, Heads of Government, Diplomats, etc.)
• Operate a computer, and other office equipment, gain confidence with hardware and ICT principles in every office environment
• Gain Knowledge in Word Processing using Microsoft Word: creating documents; formatting; mail merging; customization; proofing and printing of your correspondence
• Acquire skills in spreadsheets with Microsoft Excel: formulas; functions; creating graphs and charts for your financial data
• Maximize your presentation skills using PowerPoint for the creation effective presentations;
• Learn all about the Internet and E-mail: web browsing; internet terminology; searching; organizing your e-mail; keeping records; sending and receiving e-mails; creating and managing your contacts for faster communication

• Assess, evaluate and interpret facts and situations related to the office ICT environment and apply problem solving techniques.

Broad Training Modules

Working in an Executive Office.

• Create a master list of goals and activities that are competing for one’s time and attention
• Learn how individual behavioral styles influences the way one manages time
• Understand how to distinguish important and urgent issues using a matrix
• Develop a strategy for aligning daily activities to support job description and performance contract
• Explore best practice processes for leveraging time to achieve goals
• Learn effective techniques to overcome the main time bandits that divert their time and attention away from pursuing most important goals (including how to deal with the burden of email, how to cope with interruptions, how to say no to low priority requests, how to deal with procrastination, how to delegate low priority tasks, and much more).
• Problems with file system data management
• Differences between databases and file systems

  Fundamentals of protocol.

• What Is Protocol and Etiquette
• Order of Seniority for Official Functions
• Flying of the Flag with flags of sovereign states
• How to arrange for signing ceremonies

Information Technology Modules

• Basic Computer Skills
• Computer Software
• Computer Hardware
• Office Equipment
• Using the Computer and Managing Files
• Keyboarding Skills
• Word Processing Skills
• Desktop Publishing
• Using the Internet
• Electronic Mails
• Computer Networking
• Data Security
• Database Management.

Filing Systems
Professional writing & Minutes Taking

• Learn the value of good written communication.
• To learn how to write and proofread your work so it is clear, concise, complete, and correct.
• Revisit the rules of good grammar and clear communication and Improve sentence.
• Develop effective business letters for tough situations and Discuses-mail etiquette.
• Develop and appropriate writing style and format for your letters, business cases and Learners will be able to draw up an agenda and produce professional, concise and accurate minutes for form a land in formal meetings.

• They will understand that the important criteria for effective meetings should be to encourage effective communication and understand the importance of their role in that process.
• Demonstrate and understanding of the rules of grammar, tenses most frequently used in business grammar,vocabulary.

       Way forward After the Training

Participants will develop a work plan through the help of facilitators that stipulates application of skills acquired

in improving their organizations. ASPM will monitor implementation progress after the training.

       Training Evaluation:

Participants will undertake a simple need assessment before the training to identify the knowledge gaps and also

after the training so as to monitor knowledge and skills gained through the training.