Logistics and Facility Management

Course Title: Logistics and Facility Management
Course Preamble
This Facility Management program gives you practical how-to, up-to-date facility management techniques, strategies and methods facility managers can apply immediately.
As the facilities management function continues to evolve, so do the range of responsibilities and the methods employed to deliver services. In this interactive course, participants are engaged with thought-provoking exercises and discussions to build solid skills, real-world insight and valuable know-how to handle the facility management job with confidence.
This workshop covers the entire facility management range providing expert solutions and the latest best practices used in the profession. Well-experienced facilitators confront head-on the real-world problems encountered on the ground. Everyone leaves the program with new skills to deal with people and manage change. The course helps participants recognize and confront the implications of their actions in a “safe” environment.
Who Should Attend
This workshop is designed to provide manager, engineers, senior administrators with an insight into the more advanced maintenance facilities techniques, standards and preventive process that can be readily applied to
any facility maintenance activity.
Others Include:
Procurement Management team
Contractors and facilities Service Providers
Facilities Managers and Staff
Facilities Management teams (Including building services and estate managers)
Project Managers, Project Engineers and Contract Managers
Maintenance Managers, Maintenance Engineers, Maintenance Technicians and Maintenance planners
Anyone who is involved in operating, maintaining and managing facilities and infrastructure (office, utilities,
power supply, oil and gas facilities, e.t.c)
Course Modules.
Defining F acility Management
 What is Facilities Management (FM)? – ‘the facilities umbrella’
 Defining FM within an organization
 The 8 key roles of FM
 FM – overhead or profit centre?
 The strategic importance of managing facilities
 Developing an FM plan and team
 The Facilities Management process in general
 Facilities Management as a business within a business
 Facilities phases, planning and realization
 Relation between Facilities Management and Asset Management
 Facilities Roles, the current state of your Facilities Management processes
The Basic Elements of Facilities Management
 Types of planning
 Strategic and annual planning, Life Cycle Cost principle
 Budgeting principles
 Disaster recovery plans
 Maintenance concepts
 Work planning and control, performance management regarding the workflow
Establishing control of support services
 Identifying and reviewing support service requirements
 Profiling current service levels and costs
 Reviewing contracted services
 Outsourcing v in-sourcing
 Contract ‘bundling’ and ‘aggregation’
 Determining and implementing a contract strategy
Focusing on the customer
 Understanding customer business needs and objectives
 Engaging the customer
 Customer service strategy
 Developing a customer action plan
 The pursuit of excellence
Managing the budget
 Harnessing cost data
 Identify spending patterns
 Building up the budget plan
 Defending the plan
 Control mechanisms and reports
 How to maximise the budget
Understanding service contracts
 What is a contract and why do we need them?
 Tender terms
 Objectives and understanding what the contractor wants
 Contract structure explained
 Terms and conditions
 Specifications– output v input
 Schedules of tender
 Supplier ‘own’ contracts – common traps!
Controlling th e tender process
 Why tender?
 Tender timetable
 Roles and responsibilities
 Tender stages
 Tender board interview techniques
 Negotiation techniques
 Award and debriefing
 TUPE issues
Mobilization of service contracts
 Managing change
 Implementation programme
 Briefings and site familiarization
 Lines of communication
 Procedures and manuals
 Handover arrangements
Outsourcing and Contracting
 What to outsource and what not
 Choosing the right contractor
 How to manage this
 Contract types
 The contracting cycle
 Service Level Agreements
In-contract management
 Review and revise contract strategy objectives
 Building successful contract management relationships
 Monitoring process step by step
 Service level agreements and KPIs demystified
 Reports that inform and managing contract meetings
 Contract review process and dealing with contract variations
 How to handle disputes and contract termination
 Planning and preparing for re-tendering
 Practical tips on managing support services
Compliance and risk management
 What legislation and who is accountable?
 Developing a safety policy
 Managing safety
 How to carry out a risk assessment
 Permits to work
 Practical guidelines to handling emergencies
 Business continuity – FM’s role
Managing a project (eg, arelocation)
 How to get started – plan, brief, consult
 Understanding the building – structure, design constraints
 Space – cost, open plan, storage, restaurant, nursery, gym
 Moving people – the issues and how to avoid the pain
 Removal contracts – the pitfalls
 Managing a ‘happy’ move
 Settling in or ‘Happy ever after’!
Preventive Maintenance and Maintenance Strategy
  Understanding RISK
 Risk Based Maintenance, the methodology
 Steps in developing an effective & risk-based maintenance strategy
 Typical inspection and maintenance tasks for utilities
Performance Monitoring and Benchmarking
 Continuous improvement
 Target setting as a starting point
 Monitoring performance: development and use of Key Performance Indicators
 The Facilities Management Balanced Scorecard (FMBSC)
 Assessments, audits and benchmarking; practical exercise in auditing
 Course review/Wrap up
Way forward After the Training
Participants will develop a work plan through the help of facilitators that stipulates application of skills acquired in
improving their organizations. ASPM will monitor implementation progress after the training.
Training Evaluation:
Participants will undertake a simple assessment before the training to gauge prior knowledge and skills and another
assessment will be done after the training in-order to demonstrate knowledge gained through the training.