Conflict Management and resolution Strategy Training
Conflict Management and resolution Strategy is important since Wherever people work together, occasional conflict is inevitable. What sets one organization apart from another is how people respond to conflict when it does arise. This course views conflict as an ever-present component of any decision-making environment. It offers tools for understanding the nature of conflict and of individual and joint decision-making processes; devising individual and group strategies that minimize the destructive consequences of conflict; and, identifying solutions satisfactory to all involved. Participants will analyze decision-making situations, understand the stakes of all involved, identify the sources of conflict and design strategies to resolve the conflict.