Course Preamble.

Protocol, ethics and etiquette skills are a must have skills in the 21^st century. Lack of appreciation and understanding for social protocols and etiquette can undermine effective working relationships, as it may be construed as rudeness, disrespect or an intolerance of people of different cultures, positions and persuasions.

Today it is particularly important because it not only covers the ceremonial rules that are followed during official functions and how to behave on these special occasions, but it also provides a set of established rules of courteousness that are to be respected in society.

This hands-on course that blends class work and simulation will look diplomatic, public sector protocol,

written-down ceremonial aspects of protocol procedures, etiquette, rules of courtesy in society and orders of precedence.

Main Training Modules

Introduction

• Overview of protocol and etiquette
• History of Precedence
• Meaning of Diplomatic Protocol
• Importance of Diplomatic Protocol
• Key Elements of Protocol
• Growth and Development of Issues in Diplomatic Practice
• Significance of Diplomatic Practice

First Contact

• How to introduce oneself
• How to introduce another person

Diplomacy and Protocol

• What is Protocol?
• Origin and History?
• Why is it still important today?

Different Protocols

• National
• Diplomatic International
• Business and ‘Daily Life’ Protocol

Protocol in a Global World

• Influence of a multicultural environment on behaviour and protocol
• Difference in Behaviour
• Gestures and Body Languages

Dress Code

• Which attire for which event?
• Formal and Informal
• Colours – blue, black, grey suits, ties,
• African Attire – especially at the UN General Assembly

Precedence

• What is Precedence?
• Dean of the Diplomatic Corp
• Why, Where and When?
• Analysis of Lists of Precedence

Organizing an Event

• How to Organize Conferences and Ceremonies
• The Concept [Successful]
• The Preparations
• The Event Proper – Timings/Order of Speeches
• Post-Event Activities
• Different Settings for for a Meeting/Conference

Protocol and the Media

• The Event and the Media

Diplomatic Relations and Protocol

• The basis of Diplomatic Relations
• Congress of Vienna
• The UN Charter (1945)
• Role of the Diplomat under the VCDR
• Meddling in the Internal Affairs of a Receiving State
• Privileges and Immunities
• Behaviour of the Diplomat in the Receiving State. -bout de papier, cultural sensitivity, decorum, social

Diplomatic Etiquette

• Greetings and Introduction
• Forms of Greetings
• How to Introduce a VIP
• Name Tags and ID Cards

Calling and Business Cards

• What to write?
• When to give
• How to Hand Them

Correct Form of Address

• Verbal/Conversational
• In Writing

Correspondence and Other Instruments of Diplomatic Communication

• The Different Communications and Their Rules
• The Verbal Note [Note Verbale]
• Language of Diplomacy
• Netiquette [Cell-phone]

General Behaviour

• How to Behave
• Conversation
• Deportment
• Toasts
• How to Applaud

Way forward After the Training

Participants will develop a work plan through the help of facilitators that stipulates application of skills acquired in improving their organizations. ASPM will monitor implementation progress after the training.

Training Evaluation:

Participants will undertake a simple assessment before the training to gauge knowledge and skills, another assessment will be done after the training in-order to demonstrate knowledge gained through the training.